Payment Policy

Effective Date: March 14, 2025

At Zest Novas, we strive to provide a secure, seamless, and convenient payment process for our customers. This Payment Policy outlines the accepted payment methods, processing procedures, and other important details related to the payment for your custom-made suits and other products.

1. Accepted Payment Methods
We accept the following payment methods for your convenience:

  • Credit and Debit Cards: Visa, MasterCard, American Express, and Discover.
  • PayPal: A secure online payment system.
  • Apple Pay: For customers using compatible devices.
  • Google Pay: For customers using compatible devices.
  • Other Online Payment Systems: Depending on your location, additional payment methods may be available.

2. Payment Security
We take your privacy and the security of your payment information seriously. All transactions made on our website are processed through secure, encrypted payment gateways to protect your personal and financial information. We use SSL (Secure Socket Layer) encryption to safeguard all sensitive data during the transaction process.

3. Payment Processing
When you place an order on our website, the payment will be processed at the time of checkout. You will be prompted to enter your payment information securely, and the total amount, including the cost of the products, taxes, and any applicable shipping fees, will be charged to your selected payment method.

Once your payment is successfully processed, you will receive an order confirmation email with your receipt and order details. If your payment is declined or there are any issues with the transaction, we will notify you immediately and request that you resolve the issue.

4. Currency
All prices on our website are listed in U.S. Dollars (USD). If you are purchasing from outside the United States, your bank or payment provider may apply currency conversion rates and/or fees. These additional charges are not under our control and may vary depending on your location.

5. Payment for Custom Orders
Since our products are custom-made to order, full payment is required at the time of purchase. By submitting your order, you agree to pay the full amount for the selected product, including any applicable taxes and shipping charges. As all of our products are tailor-made, we cannot accept cancellations after production has started.

6. Payment Confirmation and Receipt
Upon successful payment, you will receive an order confirmation email containing the details of your purchase, including the item(s) ordered, pricing, and an order number. Please retain this email for your reference.

7. Fraud Prevention
Zest Novas takes steps to ensure that all transactions are legitimate and free from fraud. We may request additional information or documentation if there is any concern about the authenticity of a transaction. If we suspect fraud or unauthorized activity, we reserve the right to cancel or suspend the order and notify the appropriate authorities.

8. Taxes and Fees
The total price of your order will include any applicable taxes based on your shipping address. Sales tax is determined by the state or country in which the product is being delivered and will be added to the total amount during checkout. Please note that international orders may be subject to additional customs duties, taxes, or import fees, which are not included in the purchase price.

9. Payment Issues
If you encounter any issues with your payment, such as declined transactions, incorrect billing information, or other errors, please contact our customer service team as soon as possible. We will work with you to resolve any issues and ensure that your order is processed successfully.

10. Refunds and Chargebacks
Refunds will only be processed according to our Refund and Return Policy. If you are eligible for a refund, the amount will be credited back to the original payment method used for the purchase. Please allow a few business days for the refund to reflect in your account, depending on your payment provider’s processing times.

In case of chargebacks initiated by your payment provider, we will follow all necessary procedures and cooperate with the provider to resolve the issue. Please note that initiating a chargeback without first contacting us may result in delays or complications with your order.

11. Contact Us
If you have any questions regarding our payment policy, need assistance with making a payment, or have concerns about your transaction, please reach out to our customer support team: