Sales Policy

Effective Date: March 14, 2025

At Zest Novas, we are committed to providing an exceptional shopping experience with high-quality, custom-made suits. Our Sales Policy outlines the terms and conditions that govern the sale of our products, ensuring transparency and clarity for both our customers and our company.

1. Order Placement
To place an order with Zest Novas, you must provide accurate and complete information, including your personal details, delivery address, and payment information. By submitting your order, you agree to pay the price for the suit, including any applicable taxes and shipping fees.

2. Product Availability
All products on our website are subject to availability. While we strive to ensure that our website is up to date, we cannot guarantee that every product listed will be in stock. In the event that a product is unavailable after your order has been placed, we will notify you promptly and offer you the option to either select an alternative product or cancel your order and receive a full refund.

3. Pricing
The prices listed on our website are in U.S. dollars (USD) and may be subject to change without prior notice. Prices may also vary depending on the materials, customizations, and tailoring services you select. We reserve the right to adjust pricing for any reason, but the price applicable to your order will be the price shown at the time of your purchase.

4. Payment Methods
We accept the following payment methods:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other secure online payment options (as specified at checkout)

Payment is due at the time of purchase. All payment transactions are securely processed via trusted payment gateways.

5. Order Confirmation
Once your order is successfully placed, you will receive an order confirmation email containing details of your purchase. Please review this confirmation carefully to ensure that the order information is accurate. If you notice any discrepancies, please contact us immediately to make any necessary corrections.

6. Customization and Tailoring
As our products are made-to-order and tailored to your specific measurements and preferences, we require accurate and detailed information regarding your size, fabric choice, and design specifications. If you need assistance with any aspect of your customization, our team is available to guide you.

Please note that once your order is confirmed, changes or cancellations may not be possible, as production begins promptly.

7. Shipping and Delivery
We offer shipping services to a wide range of locations. Shipping charges are calculated at checkout based on your location and the size of your order. Please ensure that the shipping address provided is accurate, as we are not responsible for delays or issues arising from incorrect address information.

  • Shipping Times: Delivery times will vary depending on the shipping method selected and your location. Custom suits typically take 2-4 weeks to produce and ship, depending on the complexity of the order. You will be notified of an estimated delivery date at the time of your order.
  • Tracking Information: Once your order has been shipped, you will receive a tracking number via email to monitor the status of your shipment.

8. Sales Tax
Sales tax will be applied to orders based on your location and applicable state or local laws. The applicable sales tax will be calculated at checkout.

9. Returns, Exchanges, and Refunds
As our products are custom-made, we do not accept returns or offer refunds unless the item is defective or an error in customization has occurred. Please refer to our Refund and Return Policy for more details on how to handle returns, exchanges, and refunds.

10. Cancellations
You may cancel your order within 24 hours of placing it for a full refund. After this period, cancellations are not accepted as we begin processing and tailoring your order immediately.

11. Customer Support
If you have any questions or concerns regarding your order or need assistance with any aspect of your purchase, our customer support team is available to help. Please contact us at:

We are dedicated to ensuring your experience with Zest Novas is smooth and enjoyable. Should you encounter any issues, please do not hesitate to reach out to us, and we will assist you promptly.

12. Changes to This Policy
Zest Novas reserves the right to modify this Sales Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. Please review this policy periodically for any updates.